Real-time, Unified Communications Voice, Video, and Telepresence Service and Performance Management
Unified Communications: Building on successful VoIP and Video Conferencing
The businesses that succeed through the course of the next decade and beyond will be those that can streamline and harness the flow of knowledge and information throughout the enterprise. Unified Communications and collaboration technologies provide a new approach to real-time, ad-hoc, global communication and collaboration, enabling radically enhanced productivity, information management and dissemination across the enterprise. Unified communications systems bring together collaborative capabilities including presence, instant messaging, telephony, audio conferencing, web conferencing, unified messaging, mobility, and video conferencing through simple and easy to use common interfaces.
Unified Communications are designed to eliminate the barriers that have traditionally separated voice calls, e-mail, instant messaging and conferencing in all forms. Once all of these communications media are carried over a common IP infrastructure, it is possible to manage them all from a single point and deliver them across a wider range of access devices. This enables companies to transform key business processes and improve communication efficiencies.
Psytechnics has spent its entire life focussed on the development of technologies and standards that understand how human beings, as analogue devices, can communicate effectively using digital media. Our technology is behind 7 ITU standards for voice and video quality assessment, and is deployed in almost all service providers globally providing voice and video call quality management. Psytechnics has spent the last 5 years developing the Experience Manager solution, a unique set of applications that enable IT organisations to effectively manage service levels based on the user experience, instead of following the usual approach of focussing solely on the network or infrastructure performance.
Please see the following pages to gain a better understanding of the Psytechnics products: