About Psytechnics
Psytechnics is the world authority for IP voice and video service and performance management. Our range of active and passive software solutions are used by Enterprises, Managed Service Providers and Equipment Manufacturers to improve IP voice, video and Telepresence service delivery quality and IT operations efficiency. Our Experience Manager solution is the first IT service and performance management solution that monitors, alarms, diagnoses and reports on voice, video conference and Telepresence services based on users QoE (Quality of Experience) across multi vendor implementations. Backed by 15 years of research in BT and Psytechnics laboratories, validated against more than 500,000 people based subjective tests and delivering the technology and expertise behind the last 7 ITU standards for voice and video quality assessment, Psytechnics continues to innovate enabling our customers and partners to instill better user and IT support confidence and extract more value from unified communications and collaboration solutions.
Psytechnics active test solutions are used by more than 300 equipment and service provider customers worldwide and Psytechnics continues to innovate in this area supporting the latest generations of time warping, high definition, adaptable codecs with its NGPESQ offering.
Psytechnics' Experience Manager is the only comprehensive solution available today that delivers user QoE based service and performance management for IP voice, video conferencing and Telepresence services. With real time, objective, call analysis detailing the actual user experience IT has the detail and visibility needed to provide proactive service management, pre-empting problems becoming service affecting and effecting 'right first time find and fix' using the right IT support resource, reducing MTTR’s and resource usage and costs. Experience Manager focuses on application specific as well as IP transmission characteristics detecting user service affecting factors such as noise, delay, distortion, volume and echo for voice, and image resolution, video quality, video bandwidth adaptation and video frame rate for video conferencing and Telepresence services, that when combined will determine the users experience.
Winner of Internet Telephony and Unified Communications magazines 'Product of the Year 2008' and used to manage more than 1 million business IP telephony users, Experience Manager is continuing to build momentum in managed service provider and enterprise deployments and with the leading Unified Communications vendors being recognised as the only solution available today that is able to monitor and diagnose service performance based on the users actual experience.
Psytechnics' voice, video conference and Telepresence service and performance management products are deployed worldwide in enterprise, mobile and next-generation networks, delivering efficient 'right first time' incident management, differentiated services, SLA monitoring and compliance and intelligent interconnect selection. The company was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire.